What should you do when your device won’t turn on?

When you find that your Android cellphone or tablet does not turn on, there are few basic things that you can do to try to have it restarted. The following is a common task list of things you can do to restart your device. However, there will be some differences depending on the manufacturer and model. You would need to do some research specific to your product.

Plug it in and restart. Turning the device off and on might seem like a juvenile procedure. However, it is a standard first step in any diagnostic and done even by cheap mobile phone repairs. It is possible that your device shut down because it no longer has any battery power. Assuming that you have tried to press the start button and nothing happened, or maybe it will turn on with a warning that it will have to shut down because it is low on battery charge. You would need to plug it into a charger and wait a while before you try to turn it on again.


Modern lithium-based batteries can be damaged if the charge is entirely depleted. To prevent this from happening, cell phones turn themselves off before having zero charges. Further, when it is dangerously low on battery charge, you would need to wait until it has enough amount of battery charge before starting it again. After plugging it in to charge, you might need to wait up to ten or fifteen minutes before turning it on. This usually works and you would not need to have any cell phone repairs.

If it does not respond, try to disconnect the battery first. This only works if the cell phone has a removable battery. In this case, there is a process which has left the device hanging and preventing the screen from showing anything, as well as preventing you from using the device. In most cases, turning it off and on will bring it back to the state which caused it to shut down. To override this, you need to make sure that there is no power to the processor. You need to remove the battery and wait for at least 10 seconds. This will give the device enough time to dissipate the power of the processor. Replace the battery and cover, and then restart the device.

If your phone does not have a removable battery, you need to do a long press on the start button. This is a hard reset procedure, which shuts down the device, removes any running process, and then restarts the device. Of course, you can ask for help from the person who fixes phone screens. He has the experience of trying to fix phones which do not seem to be working anymore.

It might also happen that your device is getting into an infinite loop, where it is trying to restart, but it cannot fully startup, and instead, it resets to the beginning. To get out of the loop, you would need a hard reset which boots up to the recovery mode. You would need to know the proper set of keypress to restart with a factory reset. In most instances, a quick internet search should show you which set of keys to press for your device.

Even more fundamental than the operating system is the firmware. If this is damaged, you would need to reinstall the firmware. Again, a Google search is needed. Google has a lot of instructions on how to install the firmware into your device. You would need a computer and a USB cable to connect to the computer before you start playing around with the firmware. Following the instructions for the firmware update or reload is relatively simple and you do not need to be technically savvy to install the firmware.

Entering “safe mode” is also an option. This is a diagnostic mode similar to Windows’ safe mode. You would be able to choose which program you would need to load in order to fix the problem. Using safe mode is something that should only be done if there is a third-party app which is preventing Android from running properly.

Android is totally different from iOS. However, iOS procedures usually require that you connect your iOS device to a computer which has iTunes. Most of the file downloading and diagnostics is done while connected to another computer. You would need to know your Apple ID before you can use iTunes to fix your iOS mobile device. It is noteworthy that the procedure to troubleshoot is almost the same as that of Android devices.

If all else fails, you would need to check your warranty before sending the device to the manufacturer for fixing. Otherwise, you can only have your cell phone fixed at a cell phone repair center.

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